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#Back2ITSM – 4 Reasons to Get Involved
Learning from others - where have they been, what did they find? Forrester Analyst Stephen Mann is on a mission to progress the ITSM Industry by getting more industry stakeholders to share their...
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#Back2ITSM – The Story So Far…
Stephen Mann’s movement to encourage ITSM professionals to give back to their professional community is gaining momentum. The #Back2ITSM Facebook Group has now been running for three months and...
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Stephen Mann – ITSM Tool Verification: A Good Or Bad Thing?
ITSM Tool Certifications - Good or Bad Thing? What is your view? This article has been contributed by Stephen Mann, Senior Analyst at Forrester Research. I recently stumbled upon the fact that Pink...
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Capita and ITIL: The Good, The Bad and the Ugly
The Cabinet Office has entered into a joint venture with the outsourcing firm Capita to develop the ‘Best Management Practice’ portfolio, which includes ITIL and Prince2. For readers outside the UK...
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The Chips Are Down at Know 13, Vegas
There is something so unique about visiting Las Vegas – Home to ServiceNow’s Knowledge13 this year Quite apart from the breath-taking scenery as you fly in (we’ll forget about the nerve racking sprint...
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Future of ITIL workshop – a little insight
The following comment piece is contributed by Stuart Rance of HP and Stephen Mann of ServiceNow. Yesterday a number of ITSM professionals convened in London to talk about the future of ITIL. From the...
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Future of ITIL workshop – some shared feedback
Word Cloud of all feedback from attendeesNot just feedback listed in this article Following on from the two-day AXELOS workshop, ITSM Review reached out to the attendees with three simple questions:...
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itSMF UK Conference 2013 – the practitioner perspective
Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell...
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2013: A Year in ITSM Review
Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM...
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Is there such a thing as the “ITSM Community”?
Does a happy, successful “ITSM Community” exist? As you may know in February Rebecca and I attended the annual Pink Elephant conference in Las Vegas. Post-event there is always (as you would expect) a...
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ITSM: Going beyond IT – thoughts from Stephen Mann (Video)
This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as...
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